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Understand Your Rights on scratch cash

scratch cash operates under jurisdiction-dependent terms — your access and account rights depend on local law and the eligible region you're in. We keep our legal posture straightforward: clear terms, no hidden clauses, and a direct path to contact us if something needs clarifying.

Jurisdiction-based accessAccount data rightsContact us anytimePolicy updates notified

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How Our Legal Terms Apply to Your Account

scratch cash Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to scratch cash is available where local law permits. We do not make eligibility claims beyond what your region allows — if you're in a supported area, your account is governed by the terms set out at registration. Your wallet activity, whether through DANA, OVO,

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or GoPay, falls under the transaction terms you accepted when linking your payment method. We retain account data only as long as required by applicable regulations, and we do not share personal information with third parties outside of what is necessary to process your transactions or
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comply with legal obligations. Any changes to these terms are communicated via your registered account notification channel before they take effect. Players in Makassar and other supported regions can request a full copy of the terms applicable to their account at any time through our support
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channel. We review our legal documentation periodically — the version shown on this page is always current.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

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How We Handle Your Data and Account Security

We take a practical approach to account security and data handling — not just a policy statement. Every account on scratch cash is protected with encrypted session handling, and your payment details linked to DANA, OVO, or GoPay are never stored in plain form on our servers. Here is what we do in practice.

Data Retention

We keep your account data only as long as required by applicable law or active account status. Once your account is closed, personal data is removed on the schedule set by our retention policy.

Cookie Use

We use session cookies to keep your account active across your mobile browser and to remember your preferred payment method. You can manage cookie preferences from your account settings.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If a new device attempts access, you receive an immediate notification and can block it from your account panel.

Data Requests

You can request a copy of your stored data or ask us to correct inaccurate information at any time. Submit the request through live chat or email and we will process it promptly.

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Reach Us for Legal and Account Questions

If you have a question about your rights, a data request, or need clarification on any term, our support team handles legal account queries directly. We aim to respond to all formal requests within a reasonable timeframe, and we keep a record of every exchange for your protection.

Common Legal Questions About Your Account

These are the questions we hear most often about account rights, data, and how our legal terms work in practice.

Access depends on local law and your eligible region. We do not override regional restrictions. If your area is supported, your account is active under the terms accepted at registration.

Contact us via live chat or email with your account details. We will locate your stored data and send a copy to your registered contact within the timeframe required by applicable regulations.

Yes. Submit a deletion request through our support channel. We process it in line with our retention policy and confirm once your data has been removed from active systems.

Transaction records linked to DANA, OVO, or GoPay are retained for the period required by financial regulations. You can request a summary of your transaction history at any time via account support.

We notify you through your registered account notification channel before any term change takes effect. The updated version is also published on this page with the effective date shown.

Reach out to our support team directly via live chat or email. We review disputes against the terms in place at the time of the relevant action and respond with a clear explanation.

Understand Your Rights on scratch cash

How We Handle Your Data and Account Security

Data Retention

Cookie Use

Account Security

Data Requests

Reach Us for Legal and Account Questions

Common Legal Questions About Your Account

01 Who can access scratch cash under these legal terms?

02 How do I request a copy of my personal data?

03 Can I ask scratch cash to delete my account data?

04 What happens to my DANA or OVO transaction records?

05 How will I know if the legal terms change?

06 What should I do if I disagree with a policy decision on my account?

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