Reference

Read Before You Open Your Account

These terms set out what you agree to when you use scratch cash — covering your account, your transactions via DANA, OVO, or GoPay, and how we handle access where local law permits.

Account EligibilityDANA · OVO · GoPayAccess by Local LawAccount ConductChanges & Updates

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What These Terms Cover and How They Apply

scratch cash Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on scratch cash, you confirm that you have read and accepted these terms in full. Access to our platform — including slots, live casino tables, and sportsbook markets — is only available where local law and eligible regions permit. If your region

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restricts access to online gaming services, these terms do not grant you the right to proceed. We reserve the right to suspend or close an account that breaches these terms without prior notice. All transactions processed through DANA, OVO, or GoPay are subject to the transaction
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rules of those respective wallet providers alongside our own account policies. Withdrawal requests go through an identity verification step before funds are released; this is non-negotiable and applies to every account. scratch cash may update these terms at any time. When we do, we will post
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the revised version here with a visible date marker. Continued use of your account after a revision means you accept the updated terms. If any clause in these terms is found to be unenforceable under applicable law, the remaining clauses stay in force. Questions about a
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specific clause can be directed to our support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT FOR TERMS

Reach Us About Any Terms Question

If a clause is unclear or you need clarification on how a specific term applies to your account — whether around a DANA deposit dispute, an OVO withdrawal hold, or an account suspension — our support team is reachable around the clock through the channels below. Players in Makassar and across Indonesia can reach us the same way.

ACCOUNT PROTECTION

How We Protect Your Account and Data

Our approach to account security and data handling is built around what we can actually enforce — not around vague promises. Here is what you can check for yourself when using scratch cash.

Data Retention

We retain account data only as long as your account is active or as required by applicable regulations. You may request a summary of what we hold by contacting support.

Cookie Use

We use session cookies to keep your login active across your mobile browser and desktop. You can clear cookies at any time; doing so will log you out of your current session.

Account Security

Login uses OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately — we can lock the account within minutes.

Requesting Changes

To update registered details such as your linked DANA or GoPay wallet, submit a verified request through in-account Help. Changes take effect after identity confirmation is complete.

Common Questions About These Terms

Below are the questions we hear most often from people reading through these terms for the first time. If your question is not here, live chat is the fastest route to an answer.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay on your account falls under these terms alongside the wallet provider's own rules. Both sets of rules apply simultaneously.

We post updates here and mark the revision date clearly. Continuing to use your account after a change means you have accepted the updated version. Check this page if you are unsure.

We may suspend or permanently close your account depending on the severity. Funds subject to an active review may be held until the review is complete. Contact support to understand your account status.

Submit a data request through the Help section inside your account. Our team will confirm what we hold on file and provide it in line with applicable data rules for your region.

Yes. Access to scratch cash depends on whether online gaming is permitted where you are. We do not override local law; availability is confirmed only for eligible regions where access is lawful.

Reach out via live chat or email support with your account details and the specific term in question. Our team will review the case and respond with a clear explanation of how the term applies.

Read Before You Open Your Account

Reach Us About Any Terms Question

How We Protect Your Account and Data

Data Retention

Cookie Use

Account Security

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to my DANA or OVO transactions?

02 Can scratch cash change these terms without telling me?

03 What happens if I breach the account conduct rules?

04 How do I request a copy of my personal data?

05 Is my account access affected by local law in my region?

06 Who do I contact if I disagree with how a term was applied to my account?

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